Privacy Policy

This Privacy Policy explains how Creacion Botanica Guild (“we”, “us”, “our”) collects, uses, and safeguards personal information when you visit or make a purchase on our website available at creacionbotanica.bond and any related pages (collectively, the “Site”).

1. Information we collect

We collect information that you provide directly and information collected automatically:

• Account and profile details (name, email, password hash).
• Communications (support messages, course submissions, critiques).
• Transaction data (purchases, billing contact, limited payment meta processed by our payment provider).
• Usage data (pages viewed, device type, approximate location derived from IP).
• Cookies and similar technologies for authentication, preferences (including theme), and analytics.

2. How we use information

• Provide, personalize, and improve courses and community features.
• Process transactions and send service communications.
• Respond to inquiries and provide mentoring support.
• Monitor performance, debug issues, and enhance security.
• Comply with legal obligations and enforce our Terms.

3. Legal bases for processing

Where applicable, we process your data based on consent, contract performance, legitimate interests, and legal compliance.

4. Sharing and disclosure

We do not sell personal information. We share limited data with service providers under contract (e.g., cloud hosting, analytics, email delivery, and payment processing) and where required by law.

5. Cookies and preferences

We use cookies to keep you signed in, remember preferences (including theme and cookie consent), and measure site performance. You can manage cookies via your browser settings. Our cookie banner records consent in local storage.

6. Data retention

We retain personal data as long as needed to provide services, comply with legal duties, resolve disputes, and enforce agreements. We periodically review and anonymize or delete data that is no longer required.

7. Security

We implement administrative, technical, and physical safeguards to protect personal information. No method is 100% secure; please use a strong, unique password and keep your account credentials confidential.

8. Your rights

Depending on your location, you may request access, correction, deletion, or restriction of your data, and object to processing or withdraw consent. To exercise these rights, contact us at [email protected].

9. Children

Our services are not directed to children under 16. We do not knowingly collect personal information from children.

10. International transfers

We may process data in the United States and other countries. Where required, we use appropriate safeguards for cross-border transfers.

11. Changes to this policy

We may update this Privacy Policy to reflect operational, legal, or regulatory changes. We will post the updated version with an effective date.